Our Services

If my machine needs a repair will you do it at my appointment?

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Simple repairs like replacing a needle threader can likely be done same day depending on inventory, however most other repairs require an assessment for parts that will need to be ordered and installed during a subsequent visit.

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If my machine needs parts replaced will you order them?

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I do have the ability to order parts for most domestic machines. Most industrial customers need to order their own parts direct from the machine manufacturer but I will review the parts list per your machine and tell you exactly what to order.

 

How long will it take for my parts to arrive? 

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Parts can take as little as 1 week to arrive and as long as 6 months if it is on backorder. In most cases expect 2-3 weeks for parts to be delivered.

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You just fixed/serviced my machine and now it is not sewing. What do I do?

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Of course I am available for troubleshooting via phone/text or video call but here is a list of things you can try before picking up the phone.

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-Completely rethread the machine including the bobbin.

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-Change your needle.

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-Make sure your presser foot is down before sewing and up while threading.

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-Check to see if your bobbin winder is engaged.

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-Make sure your embroidery hoop is snapped in properly.

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-Look at your thread path and check for snags or loose thread wrapped around the uptake lever.

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-If your needle threader isnt working, use the hand wheel to guide the needle to the upmost position before trying again.

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